Return and Refund Policy

Thank you for shopping with Dprachi. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, this policy explains your rights regarding returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original packaging.
• You must initiate the return within 14 days of receiving your order.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used cosmetics.
• Gift cards.
• Items purchased on final sale or marked as non-refundable.

3. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team at [email protected] or call 07415448229
• Provide your order number and details of the item you wish to return.
• We will guide you on how and where to send your return.

4. Return Shipping Costs

• Customers are responsible for covering the return shipping costs unless the item received was defective or incorrect.
• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 business days and applied to your original payment method.
• Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us within 14 days of receiving your order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately by:

• Emailing [email protected] with a photo of the damage.
• Providing your order details and proof of purchase.

We will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

• Check your bank account or contact your credit card provider.
• Contact us at [email protected] for further assistance.

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: 07415448229

We value your satisfaction and appreciate your trust in Dprachi.